Study: Hospitals' Use of Interactive Technology Improves Patient Satisfaction

A recent study detailed in a white paper by The Beryl Institute found hospitals using interactive technology to communicate with patients increased patient satisfaction scores by approximately 10 percent and increased satisfaction with hospital educational materials and courses by as much as 42 percent.

The study examined how interactive technology is used in six hospital systems to improve patient satisfaction, especially scores from the industry-standard Hospital Consumer Assessment of Healthcare Providers and Systems. Each hospital examined used technology from Skylight Healthcare Systems, an interactive patient technology company that installs and operates interactive monitors in hospitals.

"Without a doubt, the positive patient experience generated from the use of interactive patient technology in the hospitals is significant, as shown by the 10 percent increase in patient satisfaction scores," said Jason Wolf, executive director of The Beryl Institute. "Research shows that improving the patients' perception of the care they receive is a major goal for healthcare systems across the country, and the case studies presented in this white paper show how modern technology can be used effectively."

Interactive patient technology gives patients faster access to hospital staff and services. Through the use of interactive in-room monitors, patients at the six hospitals were able to ask and receive a response to a variety of questions, including questions about their care, the hospital's food menu and to request minor services. Through the interactive monitors, patients were also able to submit feedback, to make requests, and to access health education information about the care they received and the steps they needed to take once discharged from the hospital.

The technology was also beneficial for hospital staff. Rather than constantly responding to minor patient requests in person, hospital caregivers were able to prioritize their responses based upon urgency or need. Minor questions were answered through the interactive monitors and more urgent requests were answered in person. The technology also gave hospitals real-time patient feedback and service alerts, which helped modify existing processes to improve patient satisfaction.

The white paper, titled "Enhancing the Patient Experience Through the Use of Interactive Technology," is available for download at www.theberylinstitute.org.

Learn more about The Beryl Institute.

Read more coverage on The Beryl Institute:

- Zeroing in on the Patient Experience: Views and Voices from the Frontlines

-
The Four Cornerstones of an Exceptional Patient Experience

-
Survey Shows Patient Experience Is High Priority for Hospitals

© Copyright ASC COMMUNICATIONS 2020. Interested in LINKING to or REPRINTING this content? View our policies by clicking here.

 

Featured Webinars

Featured Whitepapers