In a recent Qventus blog post, they announce they are partnering with Fairview Health Services to go beyond command & control.
Technology is letting providers down. We have world-class clinicians, world-class equipment and world-class therapies but reaching our full potential is often eclipsed by a lack of highly reliable operations.
The first step of digitization was focused on data entry into systems of record (like the electronic medical record – EMR – systems) and then came attempts to leverage it through graphs and reports. This approach has not been ideal.
Hospitals are highly complex environments — half the patients can come in unscheduled and the resources a patient needs are unpredictable. Frontline staff are too busy to sort through these information-dense platforms and extrapolate how to best adapt to the ever changing environment in front of them. This often results in a frustrated patient experience, exhausted care teams and operational inefficiencies.
We need to forge a new path. We need a system of action.
Consolidating information through a central command doesn’t work. The frontline environment is evolving too fast and is too complex. True transformation can only occur with the frontline at the center. A system of action should consider the countless decisions managers are facing, seamlessly surface key insights and then recommend the best way forward. It should empower them to adapt in real time.
Operational excellence can only be achieved by creating a shared consciousness throughout the entire organization. An ideal system of action learns from systems of records, evaluates decisions and empowers frontline teams to take decisive action.
I’m proud to announce that we’re partnering with Fairview Health Services to do just that, developing a Mission Control Center that will work across the 12-hospital Fairview system and drive action on the frontline. The center applies artificial intelligence and machine learning to harness data throughout the health system, in real-time and at scale.
Specifically, this effort will automate real-time coordination and escalation within each hospital and across the system, solving for bottlenecks in patient flow and process redundancies that can negatively impact patient experience, be exhausting for caregivers and costly for the organization.
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