Patients' Preferred Healthcare Communication Reminders

Patients often receive reminders for various elements of their healthcare, such as reminders to take their medicines and confirming upcoming appointments. Interestingly, patients prefer different modes of communication for different reminder types, according to a survey administered by FICO, an analytics software company.

Here are the top three preferred communication methods for different types of healthcare reminders.

Reminders of upcoming appointments
Phone call: 41 percent
Email: 33 percent
Text message: 12 percent

Reminders for taking medication
None of these: 54 percent
Email: 18 percent
Text message: 15 percent

Reminders to arrange an appointment/health checks
Email: 40 percent
Phone call: 23 percent
Standard mail: 13 percent

Mobile apps and social media were not popular modes of communication for these reminders, with no more than 4 percent or 1 percent of patients, respectively, opting for these types of correspondence.

The survey gathered responses from 2,239 smartphone users in 14 countries.

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