Patients continue to communicate with providers more frequently as they take more ownership of their healthcare, according to an American Medical Association blog post. When patients communicate with their providers, it is often through patient portals. Below are a few tips to better manage patient portals.
- Create three overarching categories to optimize your in-basket.
- Anticipate the needs to complex patients.
- Co-locate team members.
- Delegate screening of portal requests.
- Send notifications and receipts.
- Give patients access to their records.
- Include a comment box and frequently asked questions.