The UPMC Health Plan Virtual Concierge is available 24/7 to members who have access to an Amazon or Google digital assistant device.
Once a member opens the UPMC Health Plan Alexa Skill or Google Assistant, they can ask questions such as where to get a flu shot, whether certain services are covered and how to get a new member card.
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.