Consumers most comfortable with AI in healthcare compared to other industries

Consumers are most at ease with artificial intelligence in a healthcare setting, as opposed to other industries such as banking or retail, according to a recent SAS report.

For the report, SAS — an analytics and software provider — conducted an online survey in March 2018 with 500 U.S. consumers age 18 or older.

Here are six survey insights.

1. While 60  percent of respondents are comfortable with physicians using AI to analyze their medical information when suggesting treatment, only 34 percent of respondents trust banks with using AI to provide financial advice and 40 percent of respondents are OK with retail stores using AI based on their physical location to send them personalized, in-store information.

2. Consumers age 40 and up are slightly more willing (52 percent) than consumers younger than 40 (40 percent) to experience AI-assisted surgery.

3. Roughly 61 percent of respondents would let their healthcare provider use data from their wearable devices to make recommendations about their lifestyle.

4. Consumers cited lack of human interaction as their No. 1 concern with AI.

5. Only 35 percent of respondents said they were confident their personal data used for AI is being stored securely.

6. Thirty-eight percent of respondents would use an AI-powered robot to help the elderly with everyday tasks.

Click here to access the full survey.

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