56 Hospital and Health System CXOs to Know | 2026

Alan Dubovsky

Vice President and Chief Patient Experience Officer

Cedars-Sinai Medical Center

Los Angeles, CA

Alexander Greengold

Senior Vice President and Chief Consumer Experience Officer

Memorial Hermann Health System

Houston, TX

Alison Wilde Soileau, PhD

Vice President of Patient Experience and Service Excellence

Ochsner Health

New Orleans, LA

Amy Searls

CXO

Prime Healthcare

Ontario, CA

Barbara Fonte

Senior Vice President and Chief Impact Officer

Jackson Health System

Miami, FL

Carol Campbell

Senior Vice President and CXO

Ascension

St. Louis, MO

Carol Lewis, MD

Chief Patient Experience Officer, ad interim

The University of Texas MD Anderson Cancer Center

Houston, TX

Cynthia Burger, RN

Vice President and CXO

Dayton Children’s Hospital

Dayton, OH

Danita Cohen

CXO

University Medical Center of Southern Nevada

Las Vegas, NV

Dara Bliss Schwartz, PsyD

CXO

Sharp HealthCare

San Diego, CA

Dawn Robbins

System Associate Vice President of Patient Experience

Baptist Health System

Louisville, KY

Donna Geiss

Patient Experience Officer

NYC Health+Hospitals/Jacobi

New York, NY

Dwight McBee, BSN, RN

Chief Patient Experience Officer

RWJBarnabas Health

West Orange, NJ

Eddie Borrego

Senior Vice President and CEO

Jackson South and Jackson West Medical Centers, CXO at Jackson Health System

Miami, FL

Edison Bond, Jr., EdD

Chief Patient Experience Officer

Episcopal Health Services

Rockaway, NY

Erica Rubinstein

Vice President of Patient Experience

Mount Sinai Health System

New York, NY

Eugene Scioscia, Jr., MD

CXO

Allegheny Health Network

Pittsburgh, PA

Eugenia Coronado

Vice President of Specialty Services and Patient Experience

NeighborHealth

Boston, MA

Franziska Jovin, MD

Senior Vice President for Patient Access and Ambulatory Services and CXO

Cooper University Health Care

Camden, NJ

Gerard “Gerry” Lupacchino

Senior Vice President of Human Experience

Hartford HealthCare

Hartford, CT

Heather Geisler

Executive Vice President and Chief Brand and Experience Officer

Henry Ford Health

Detroit, MI

Hillery Smith Shay

Chief Marketing and Experience Officer and Senior Vice President of Communications

Children’s Minnesota

St. Paul, MN

Jameyshia S. Franklin, DPA

Director of Patient Experience

Fox Chase Cancer Center

Philadelphia, PA

Janice English

Vice President of the Patient and Family Experience Office

St. Jude Children’s Research Hospital

Memphis, TN

Jennifer Bollinger

Executive Vice President and Chief Brand and Consumer Officer

Sutter Health

Sacramento, CA

Jennifer Jasmine E. Arfaa, PhD

Senior Vice President and Chief Patient Experience Officer

WMCHealth

Valhalla, NY

Jill Mabry

Vice President of Patient Experience

Novant Health

Winston-Salem, NC

Joe Dant

Chief Growth Officer

Endeavor Health

Evanston, IL

Julia Gaviria

Chief Patient Experience Officer

UCLA Health

Los Angeles, CA

Julie Oehlert, DNP, RN

CXO

ECU Health

Greenville, NC

Julie Rish, PhD

Vice President of Consumer Experience

AdventHealth

Altamonte Springs, FL

Keisha Mullings-Smith

Vice President and Chief Consumer Experience Officer

University of Chicago Medicine

Chicago, IL

Kimberly Sweeney, BSN, RN

Vice President of Patient Care Experience

Roswell Park Comprehensive Cancer Center

Buffalo, NY

Komal Lodaria

Senior Director of System Care Experience

NYC Health + Hospitals

New York, NY

Lesley Wilson

CXO

UC San Diego Health

San Diego, CA

Linda McHugh

Executive Vice President and Chief Experience and People Officer

Hackensack Meridian Health

Edison, NJ

Linh Dang

CXO

Cook County Health

Chicago, IL

Lisa Drumbore

CXO and Vice President of Marketing Communication

Saint Peter’s Healthcare System

New Brunswick, NJ

Mari Ransco

Associate Executive Director of Patient Experience

University of Utah Health

Salt Lake City, UT

Philynn Hepschmidt

Vice President of Patient Access

Penn Medicine

Philadelphia, PA

Rick Evans

Senior Vice President of Patient Services and CXO

NewYork-Presbyterian Hospital

New York, NY

Sara Toomey, MD

CXO, Chief Safety and Quality Officer, and Senior Vice President

Patient Safety and Quality at Boston Children’s Hospital

Scott Macicek, MD

CXO

Manning Family Children’s

New Orleans, LA

Shannon Patterson

Executive Director of Consumer and Patient Experience

Stamford Health

Stamford, CT

Steve Basilotto

CXO

Froedtert Theda Care Health

Milwaukee, WI

Steve Bird, MD

Clinician Experience Officer

UMass Memorial Healthcare

Worcester, MA

Steve Meth

Vice President and Chief Patient Experience Officer

Johns Hopkins Medicine

Baltimore, MD

Suzy Jaeger

Chief Patient Experience and Access Officer

Children’s Hospital Colorado

Aurora, CO

Sven Gierlinger

Senior Vice President and CXO

Northwell Health

New Hyde Park, NY

Tanesha Daniels

Vice President of Patient Engagement and Experience

The Loretto Hospital

Chicago, IL

Tanya Hammon

Director of Experience

Parkview Health

Fort Wayne, IN

Terry Hudson-Jinks, DNP, RN

Chief Patient Experience Officer, Senior Vice President of Patient Care Services and CNO

Tufts Medical Center

Boston, MA

Tiffany Pankow, MD

Chief of Caregiver Wellness and Patient Experience

HonorHealth

Scottsdale, AZ

Tina Bennett

CXO

Yale New Haven Health

New Haven, CT

Tyler Gegen

System Executive Director of Patient Experience

UnityPoint Health

West Des Moines, IA