Dr. Toomey has successfully integrated patient experience, quality and safety into a unified strategy that advances both clinical excellence and organizational culture at Boston Children’s Hospital. As an active hospitalist, she brings firsthand clinical insight to every decision, ensuring that strategy is grounded in the realities of patient care and reflecting the principles of the “Quintuple Aim.” Under her guidance, Boston Children’s has strengthened its approach to experience measurement, implemented data-driven improvement initiatives, and fostered a culture in which feedback from patients, families and staff directly informs operational and clinical decisions. Dr. Toomey also serves as director and principal investigator of the center of excellence for pediatric quality measurement in the division of general pediatrics, where she has led the development and validation of nationally recognized pediatric quality measures that directly influence standards used across the country. Her commitment to organizational culture and staff engagement has helped cultivate a culture of psychological safety, accountability and continuous improvement that strengthens workforce resilience while directly improving patient care. In addition to her hospital leadership, she serves as an associate professor at Harvard Medical School.
