Mr. McBee serves as the chief patient experience officer for RWJBarnabas Health, New Jersey’s largest and most comprehensive academic health system, where he acts as a central force pulling together diverse teams that enhance patient-centered care across the system and its flagship facility, Robert Wood Johnson University Hospital in New Brunswick. Since joining the organization in September 2024, he has overseen the centralization of the patient advocacy program, unified patient support functions, simplified processes and established a single, accessible point of contact for patient concerns, a model that has expedited response times and strengthened transparency and trust between patients and providers. Mr. McBee leads RWJBarnabas Health’s participation in the HCAHPS survey, working closely with the patient experience team to translate survey findings into implementable strategies that have boosted patient satisfaction scores and provided clear benchmarks for evaluating success. He also oversees the system’s patient and family advisory councils, a systemwide initiative that brings real-life patient and family insights directly into healthcare decision-making through regular meetings, open forums and collaborative workshops. His leadership has contributed to national recognition, including the 2024 Press Ganey “Human Experience Award” for NICU excellence at Cooperman Barnabas Medical Center in Livingston, N.J. Mr. McBee is the recipient of the 2025 “National Humanism in Medicine Award” from the Arnold P. Gold Foundation, a 2025 “Best You Can Be Award” honoree from the Today is a Good Day organization and a 2025 “Presidential Medal of Distinction” awardee from Stockton University. Prior to joining RWJBarnabas Health, he served as executive vice president of clinical health equity and chief experience officer at Philadelphia-based Jefferson Health.
