Ms. Lodaria leads and manages a comprehensive portfolio of patient experience and employee engagement initiatives across NYC Health + Hospitals, driving key projects across all care settings, including inpatient, emergency, post-acute, ambulatory surgery, behavioral health, urgent care and community services. With a background in organizational psychology, she utilizes expertise in data analytics, change management and team building to transform organizational culture and ensure the success of care experience initiatives. Under her direction, the “ICARE with Kindness” initiative successfully trained more than 33,000 employees, with 39,000 employees pledging to uphold those values, and the emergency department’s overall rating of care increased 11 percentile points in 2025. Her work on the 2025 employee feedback survey garnered a 59% response rate, translating to 35,693 voices heard, and resulted in employee engagement rising statistically to 3.83 out of 5.00, with the system reaching the 50th percentile compared to other public and private organizations in New York state. Post-acute care saw a 15-point increase in the likelihood-of-recommending metric and a 22-point increase in the overall assessment metric under her guidance. Ms. Lodaria was recognized with the “Gage Honorable Mention Award” for quality improvement from America’s Essential Hospitals in June 2023 for her “Care Improvement Contest” initiative, which increased physician and nursing communication scores systemwide. She also assisted nine sites in attaining the “Excellence in Person-Centered Care” designation through Planetree International.
