In 2026, Dr. Arfaa joined WMCHealth as senior vice president and inaugural chief patient experience officer. Dr. Arfaa brings more than two decades of nationally recognized leadership in patient and family experience, workforce engagement, service excellence and cultural transformation across leading academic health systems. In her newly created enterprise role, she is leading the development of a systemwide patient and consumer experience strategy focused on strengthening compassion, communication, access and trust across every patient and workforce touchpoint. Her current role at the nine-hospital system marks the third time Dr. Arfaa has served as an inaugural CXO.
