Dr. Hudson-Jinks leads the strategy to ensure a seamless, frictionless patient- and family-centered care experience throughout the Tufts Medical Center continuum. She leverages her background as a registered nurse to integrate technology into the community, ensuring a relationship of trust is created and fostered for each member of the community. She is passionate about recognizing all staff members’ collective responsibility and empowerment in shaping the patient experience. She encourages individuals in every department to contribute their ideas and provides ample resources to help bring their concepts to fruition, ensuring that every Tufts Medical Center community member has a stake in enhancing patient care. To this end, Ms. Hudson-Jinks has created a patient experience council with a triad leadership model, which encourages the ideas and innovation of physicians, nurse leadership and administrative leads in numerous critical areas of the medical center. This model has resulted in consistent improvements, with results in the top decile performance.
