Ms. Gaviria serves as systemwide steward of the patient experience across UCLA Health’s five hospitals and more than 280 ambulatory clinics, setting and advancing a unified vision for patient experience that aligns with the organization’s mission, vision and values. She oversees several operational areas that directly influence the patient journey, including experience operations, language services, hospitality and volunteer services, ensuring a cohesive approach that supports patients from admission through discharge and across the continuum of care. Among the youngest chief leaders in the history of UCLA Health, Ms. Gaviria began her career in hospitality before pivoting to healthcare and working as a phlebotomist to gain frontline clinical experience. She spent more than a decade in health technology and healthcare operations before transitioning to academic medicine at UCLA Health. Her primary accomplishments include building and leading enterprise-level patient experience strategies, integrating operational and cultural standards across complex systems, and serving as a trusted bridge between frontline staff and executive leadership. UCLA Health ranks No. 1 in both California and Los Angeles according to U.S. News & World Report and for the 36th consecutive year earned a place on the publication’s “Best Hospitals Honor Roll” list. Vizient awarded UCLA Health the 2024 “Ambulatory Quality and Accountability Award,” measuring quality of outpatient care across five domains including access, quality, efficiency and equity.
