A pioneer in healthcare experience leadership, Mr. Evans serves as CXO for NewYork-Presbyterian Hospital, where he oversees experience strategy. With prior CXO roles at Boston-based Massachusetts General Hospital and extensive leadership experience at NYP, Mr. Evans has positioned the system as a national model in patient-centered care. He is a frequent national speaker, a published voice in NEJM Catalyst and The Patient Experience Journal, and a regular columnist with over 40 thought leadership pieces to his name. Mr. Evans also holds prominent leadership roles, including co-chair of the Beryl Institute’s patient experience policy forum and commissioner for the American Nurses Credentialing Center Magnet designation. Under his guidance, NYP has consistently ranked among the nation’s top hospitals, with recognitions from Vizient, the Joint Commission and U.S. News & World Report.
