Ms. Rubinstein leads patient experience across Mount Sinai Health System, a complex, integrated system of 50,000 employees, seven hospitals, and more than 400 outpatient locations serving communities across New York City, Long Island and the broader tri-state region. She oversees systemwide strategy spanning patient experience, patient relations, volunteer services, language access and workforce engagement. A transformational leader, Ms. Rubinstein partners across the enterprise to elevate the voice of patients and families, embedding transparency and real-time feedback into care delivery to drive continuous improvement. Under her leadership, Mount Sinai has achieved sustained, year-over-year gains in patient experience metrics while advancing innovative programs in language access and staff engagement. Her team’s work has earned national recognition for improving the quality, safety and equity of care, while strengthening the experience for patients, families and the healthcare workforce alike.
