Having first joined Hartford HealthCare in 2015, Mr. Lupacchino leads the system’s strategic vision and execution for all aspects of patient experience, patient advocacy and patient translation services, alongside colleague engagement, learning and development, organizational development and leadership development. He champions the core belief that colleague engagement is inextricably linked to patient experience. Armed with this knowledge, he drives colleague engagement strategies through data analytics, pulse surveys and recognition programs. During a personally challenging time, Mr. Lupacchino trained 2,500 leaders in intentional leadership, and those who participated still credit his authenticity and vulnerability with shaping their own views of leadership. He led the refresh of Hartford HealthCare’s leadership behaviors, aligning behaviors with the organization’s aspirations for its own identity and daily practice. Under his leadership, Hartford HealthCare received the “Platinum Bell Seal for Workplace Mental Health” from Mental Health America for the third consecutive year in 2025, and was named the No. 1 place to work in Connecticut for career development by Careerminds in 2025. Mr. Lupacchino serves as a mentor to colleagues at all levels, and is immediate past chair of the board of the Wadsworth Atheneum Museum of Art, where he remains a board member. He’s also a member of the board of visitors for education nursing and health professionals at the University of Hartford.
