Mr. Dubovsky has more than 20 years of experience in healthcare patient experience improvement and is responsible for facilitating all patient experience efforts across Cedars-Sinai’s 1,100-bed hospital system, including its clinics and outpatient areas. He also leads interpretation services, patient advocacy and lobby services, overseeing the main entry points to the campus. Mr. Dubovsky is the co-founder of the West Coast Patient Experience Collaborative, currently comprising more than 20 leading medical centers across the Western U.S. He hosts expert classes, workshops and symposiums globally on excelling in the field of experience, including engagements in the Gulf Cooperation Council, Europe, Africa and South America, which have yielded engagement scores of 95% or higher. He has helped lead Cedars-Sinai to continued improvement in patient experience metrics, including multiple Press Ganey “Guardian of Excellence” awards, and has presented at national and regional events. Mr. Dubovsky serves as an advisory board member of WebMD Ignite. Prior to joining Cedars-Sinai in 2016, he served at Emory Healthcare in Atlanta, where he led patient experience and physician engagement, international health and talent development for the physician group practices.
