Ms. English has led St. Jude’s patient and family experience office since its founding in 2016, following 30 years as a St. Jude nurse and clinical administrator. She and her staff support patients and their families throughout every step of their journey at St. Jude to ensure the best experience possible. Her scope of oversight includes patient family-centered care, family and guest and volunteer services, concierge services and the patient experience project office. She also directs Family Commons, a 45,000-square-foot space for recreation, rest, school support and privacy for families dealing with the trauma of catastrophic disease during long treatment days. Ms. English created every program within her scope of oversight and promotes the importance of patient experience and patient family centered care through staff awareness, partnering with family advisors and promoting human connection and empathic communication strategies. Her 30 years of clinical experience as a pediatric oncology nurse and outpatient clinic director inform her patient-centered approach to experience leadership.
