Researchers found navigation for patients with chronic disease is possible and effective in primary care settings, according to a study published in the Journal of Ambulatory Care Management.
For their study, healthcare employees were tasked with conducting "motivational interviews" with patients about mammography, smoking, depression and obesity over the telephone. Outcomes measured included provider satisfaction and patient outcomes.
In total, 109 patients participated in the study. Researchers found the motivational interviews were effective: A majority of patients scheduled (94 percent) and completed (73 percent) a mammography appointment, and many scheduled (71 percent) and completed (54 percent) a primary care appointment. In addition, both patients and healthcare providers responded positively to the navigation process.
For their study, healthcare employees were tasked with conducting "motivational interviews" with patients about mammography, smoking, depression and obesity over the telephone. Outcomes measured included provider satisfaction and patient outcomes.
In total, 109 patients participated in the study. Researchers found the motivational interviews were effective: A majority of patients scheduled (94 percent) and completed (73 percent) a mammography appointment, and many scheduled (71 percent) and completed (54 percent) a primary care appointment. In addition, both patients and healthcare providers responded positively to the navigation process.
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