Can the Florida Zoo, SeaWorld and Universal Studios Teach Healthcare Leaders About Quality?

What can healthcare leaders learn from a zoo, water and animal park and movie studio?

The Institute for Healthcare Improvement believes processes at SeaWorld, Universal Studios and the Central Florida Zoo can teach healthcare leaders about how to make their systems safer and more efficient, according to a Kaiser Health News report.


IHI is hosting its 24th Annual National Forum in Orlando Dec. 9 to 12. Part of the event includes visits to SeaWorld, Universal Studios and the Central Florida Zoo. Kathy Duncan, a registered nurse and an IHI faculty member, said Sea World and Universal Studios can teach leaders crowd control tactics that hospitals can use to improve their emergency departments' efficiency, according to the report.

IHI's forum brochure (pdf) says the visit to the zoo will allow participants to "Identify ways of managing large-scale operations and patient care in a non-health care industry that can be compared with, and applied to, their own work environment."

"It's hard for us healthcare people to think outside our industry and these excursions give us a chance to do that," Ms. Duncan said in the report.

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