The survey included nearly 5,000 responses from nurses (68 percent), pharmacists (14 percent), physicians (5 percent) and quality and risk management staff (3 percent), most of whom have 10 or more years of job experience.
The most frequently reported disrespectful behaviors included:
- Negative comments toward colleagues.
- Reluctance or refusal to answer questions or return calls.
- Condescending language or demeaning comments.
- Impatience with questions or hanging up the phone.
- Reluctance to follow safety practices or work collaboratively.
Between two-thirds and three-quarters of respondents reported experiencing these behaviors at least once, while between 10 and 20 percent of respondents reported experiencing these behaviors “often.”
Physicians were most often reported as instigators of the behavior, but they were not the only healthcare professionals at fault, according to a news release.
According to the ISMP, such behaviors may pose a risk to patient safety, as proper communication is a key component for care coordination.
More Articles on Quality:
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