Here is a breakout of each vendor’s standing in 2021 EHR market share, according to the KLAS June 2021 EHR vendor “Complete Look” reports. For the reports, the healthcare IT researcher examined each vendor’s performance and market share based on customer interviews and analyses.
- Maintains 31 percent of the hospital EHR market share and 42 percent of hospital beds
- Combined overall product suite grade: B+
- Combined overall loyalty grade: A
- Percent of customers satisfied: 94 percent
- Percent of customers reporting deep different-vendor interoperability: 63 percent
- Maintains 25 percent of the hospital EHR market share and 27 percent of hospital beds
- Combined overall product suite grade: C
- Combined overall loyalty grade: C+
- Percent of customers satisfied: 62 percent
- Percent of customers reporting deep different-vendor interoperability: 28 percent
- Maintains 16 percent of the hospital EHR market share and 15 percent of hospital beds
- Combined overall product suite grade: B+
- Combined overall loyalty grade: A-
- Percent of customers satisfied: 90 percent
- Percent of customers reporting deep different-vendor interoperability: 10 percent
- Maintains 5 percent of the hospital EHR market share and 5 percent of hospital beds
- Combined overall product suite grade: C-
- Combined overall loyalty grade: C-
- Percent of customers satisfied: 53 percent
- Percent of customers reporting deep different-vendor interoperability: 18 percent
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