Top 3 health IT issues? How ChatGPT's response differed from CIOs

Last spring, Becker's asked 12 real-life CIOs the question: "What are the top three health IT issues facing hospitals today (and why)?" On April 18, we posed the same query to ChatGPT.

The most popular responses from the CIOs were, in order, staffing, cybersecurity, and making IT less stressful for providers.

Here is the artificial intelligence chatbot's answer:

"The healthcare industry is constantly evolving and adapting to new technologies, regulations, and patient expectations. Here are the top three health IT issues facing hospitals today:

1. Interoperability: One of the biggest challenges facing hospitals today is the lack of interoperability between different health IT systems. Interoperability refers to the ability of different systems to communicate and exchange data seamlessly. Without interoperability, hospitals may struggle to coordinate care, share patient information with other providers, and track patient outcomes. Lack of interoperability can also lead to inefficient workflows and increased administrative burden.

2. Cybersecurity: Healthcare data is highly valuable on the black market, making hospitals a prime target for cyberattacks. A successful cyberattack can compromise patient data, disrupt hospital operations, and lead to significant financial losses. Hospitals must take steps to protect their IT systems and data, such as implementing strong passwords, keeping software up-to-date, and training staff on how to identify and respond to potential threats.

3. Patient engagement: With the rise of consumer technology, patients are increasingly seeking more control over their healthcare experience. Hospitals must invest in health IT solutions that enable patients to access their health records, communicate with providers, and manage their health on their own terms. Patient engagement tools can improve patient outcomes, increase patient satisfaction, and reduce costs by enabling proactive care and preventing readmissions. However, hospitals must also ensure that these solutions are user-friendly, secure, and accessible to patients with varying levels of technical proficiency."

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