Survey: EHR User Satisfaction Has Fallen by 12% From 2010

Survey results, revealed by the American College of Physicians and AmericanEHR Partners in a presentation called "Challenges with Meaningful Use: EHR Satisfaction & Usability Diminishing," at the Healthcare Information Management Systems Society Annual Conference in New Orleans, March 3-7, 2013, indicate that satisfaction and usability ratings for certified electronic health records have decreased since 2010.

The American College of Physicians and AmericanEHR Partners developed and analyzed multiple surveys between March 2010 and December 2012. A total of 4,279 clinicians responded to the surveys.

Overall, user satisfaction fell 12 percent from 2010 to 2012. Other key findings from the surveys are:

•    The percentage of clinicians who would not recommend their EHR to a colleague increased from 24 percent in 2010 to 39 percent in 2012.
•    Clinicians who were "very satisfied" with the ability for their EHR to improve care dropped by 6 percent compared to 2010, while those who were   "very dissatisfied" increased by 10 percent.
•    Thirty-four percent of users were "very dissatisfied" with the ability of their EHR to decrease workload — an increase from 19 percent in 2010.
•    In 2012, 32 percent of the responders had not returned to normal productivity compared to 20 percent in 2010.
•    Dissatisfaction with ease-of-use increased from 23 percent in 2010 to 37 percent in 2012, while satisfaction with ease-of-use dropped from 61 to    48 percent.

More Articles on EHR Satisfaction:

9 Areas of Improvement for EHR Systems
17% of Healthcare Organizations Want to Switch EHR Solutions
3 Types of Organizations Buying New EHRs in 2013


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