Software bug in New Jersey hospital's vaccine scheduling system causes thousands of duplicate appointments 

Marlton, N.J.-based Virtua Health last month discovered and fixed a bug in its vaccination self-scheduling system that caused between 10,000 and 11,000 appointments to be duplicates, according to a Feb. 12 TapInto Camden report. 

"In some extreme cases, a single person had 20 or more vaccine appointments," Virtua Health Access Center Director Malik Bahar told the publication. "Clearly, this was a big problem and we needed to find a solution fast." 

A team of 200 staff made more than 10,400 phone calls to remedy the issue, and it opened up about 5,000 appointments. Many of the people affected by the duplicate appointments were seniors. 


Copyright © 2024 Becker's Healthcare. All Rights Reserved. Privacy Policy. Cookie Policy. Linking and Reprinting Policy.


Featured Whitepapers

Featured Webinars