“In some extreme cases, a single person had 20 or more vaccine appointments,” Virtua Health Access Center Director Malik Bahar told the publication. “Clearly, this was a big problem and we needed to find a solution fast.”
A team of 200 staff made more than 10,400 phone calls to remedy the issue, and it opened up about 5,000 appointments. Many of the people affected by the duplicate appointments were seniors.
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