Cleveland Clinic to bill up to $50 for MyChart messages

Cleveland Clinic will begin to bill for Epic MyChart messages requiring a provider's clinical time and expertise beginning Nov. 17.

Patients have been able to send MyChart messages for free, and providers typically respond within three business days. But now the health system plans to bill for messages about medication changes, new symptoms, changes to long-term medical conditions, checkups on long-term conditions and requests to complete medical forms sent through MyChart, according to a news release from Cleveland Clinic.

Messages to schedule an appointment, get prescription refills and ask questions that could lead to an appointment will remain free. Patients can also give providers health updates without any extra charges.

Cleveland Clinic plans to bill for any interactions taking five or more minutes for providers to respond and will bill insurance companies. Medicare patients with secondary insurance will not have co-pays, but some Medicare beneficiaries may see a $3 to $8 fee.

Many privately insured patients will not have a copay, but if they have a deductible or their plan does not cover MyChart messaging, patients could be billed $33 to $50 per message.

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