Norton said patients are experiencing longer wait times when trying to reach its offices by phone, and that it is still experiencing delays in imaging, lab and test results, prescription fulfillment, and MyChart messages.
“If you are awaiting test or imaging results, we are working as quickly as we can to bring systems back online. Patients with urgent medical needs will be attended to first,” Norton said in a May 22 update that has since been deleted.
The cyber event first started May 9. The health system is not calling it an attack, and is working with the FBI to further investigate the incident.
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
