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Executives2025

Hospital and Health System CXOs to know | 2025

Becker’s is proud to spotlight outstanding chief experience officers who are making a meaningful impact on the patient experience at hospitals and health systems nationwide.

CXOs lead efforts to elevate every touchpoint along the patient and provider journey, ensuring that experiences are safe, seamless, high-quality, convenient and compassionate. These forward-thinking executives are strategic planners, innovative problem-solvers, powerful storytellers, and passionate advocates for both patients and staff.

Note: Becker’s Healthcare developed this list based on nominations and editorial research. Leaders do not pay and cannot pay for inclusion on this list. This list is not exhaustive, nor is it an endorsement of the leaders or organizations mentioned. We extend a special thank you to Rhoda Weiss for her contributions to this list. Leaders are presented in alphabetical order.

For questions and comments on this list, contact Anna Falvey at afalvey@beckershealthcare.com.

A

Alan Dubovsky

Chief Patient Experience Officer and Vice President

Patient Experience for Cedars-Sinai

Los Angeles, CA

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Alexander Greengold

Senior Vice President and Chief Consumer Experience Officer

Memorial Hermann Health System

Houston, TX

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Alison Wilde Soileau, PhD

Vice President of Patient Experience and Service Excellence

Ochsner Health

New Orleans, LA

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Amy Searls

CXO

Prime Healthcare

Ontario, CA

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C

Carol Campbell

Senior Vice President and CXO

Ascension

St. Louis, MO

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Cynthia Burger

Vice President and Chief Experience Officer

Dayton Children’s Hospital

Dayton, OH

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Cynthia Neiman

Chief Experience Officer

Rady Children’s Health

San Diego, CA and Orange, CA

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D

Danita Cohen

CXO

University Medical Center of Southern Nevada

Las Vegas, NV

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Dawn Robbins

System Associate Vice President of Patient Experience

Baptist Health System

Louisville, KY

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Delinda Pendleton, RN, MSN

Director

Patient Experience and Strategic Clinical Initiatives at Fox Chase Cancer Center

Philadelphia, PA

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Donna Geiss

Patient Experience Officer

NYC Health+Hospitals/Jacobi

New York, NY

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Dwight McBee

Chief Experience Officer

RWJBarnabas Health

West Orange, NJ

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E

Eddie Borrego

Senior Vice President, Chief Experience Officer and CEO

Jackson West Medical Center

Miami, FL

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Edison Bond, Jr., EdD

Chief Patient Experience Officer

Episcopal Health Services

Rockaway, NY

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Eugene Scioscia, Jr., MD

CXO

Allegheny Health Network

Pittsburgh, PA

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Eugenia Coronado

Vice President of Specialty Services and Patient Experience

NeighborHealth

Boston, MA

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F

Franziska Jovin, MD

Senior Vice President, Chief Experience Officer

Cooper University Health Care

Camden, NJ

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G

Giora Netzer, MD

Vice President and Chief Experience Officer

University of Maryland Medical System

Baltimore, MD

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H

Heather Geisler

Executive Vice President and Chief Marketing, Communications and Experience Officer

Henry Ford Health System

Detroit, IL

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Hillery Smith Shay

Chief Marketing and Experience Officer and Senior Vice President

Communications for Children’s Minnesota

Minneapolis, MN and St. Paul

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J

Jennifer Bollinger

Executive Vice President and Chief Brand and Consumer Officer

Sutter Health

Sacramento, CA

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Jennifer Jasmine E. Arfaa, PhD

Vice President

Patient Experience at the University of Maryland Medical Center and University of Maryland Medical System

Baltimore, MD

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Jessica Castle

Chief Marketing Officer

Phoebe Putney Health System

Albany, GA

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Jill Mabry

Vice President of Patient Experience

Novant Health

Winston-Salem, NC

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Joe Dant

Chief Growth Officer

Endeavor Health

Evanston, IL

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Julie Oehlert, DNP, RN

CXO

ECU Health

Greenville, NC

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Julie Rish, PhD

Vice President of Consumer Experience

AdventHealth

Altamonte Springs, FL

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Julie Spencer Washington

Executive Vice President and Chief Marketing, Communications and Customer Experience Officer

Trinity Health

Livonia, MI

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K

Keisha Mullings-Smith

Vice President and Chief Consumer Experience Officer

University of Chicago Medicine

Chicago, IL

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L

Lesley Wilson

CXO

UC San Diego Health

San Diego, CA

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Linda McHugh

Executive Vice President and Chief Experience and People Officer

Hackensack Meridian Health

Edison, NJ

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Lindsay Caulfield

Chief Marketing Officer

Grady Health

Atlanta, GA

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Linh Dang

CXO

Cook County Health

Chicago, IL

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Lisa Drumbore

CXO and Vice President of Marketing Communication

Saint Peter’s Healthcare System

New Brunswick, NJ

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M

Marcia Diaz de Villegas

Marcia Diaz de Villegas

Miami, FL

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Mari Ransco

Associate Executive Director of Patient Experience

University of Utah Health

Salt Lake City, UT

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Marianne Rowan-Braun

Chief Patient Experience Officer

UCLA Health

Los Angeles, CA

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N

Nicole Pepitone

Vice President

Employee Experience and Human Resources Strategy at Ochsner Health

New Orleans, LA

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P

Philynn Hepschmidt

Vice President of Patient Access

Penn Medicine

Philadelphia, PA

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R

Rick Evans

Senior Vice President

Patient Services and Chief Experience Officer for NewYork-Presbyterian Hospital

New York, NY

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S

Scott Macicek, MD

Chief Experience Officer

Children’s Hospital New Orleans

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Seanna-Kaye Denham, PhD

Chief Experience Officer

NYC Health + Hospitals/Kings County

New York City, NY

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Shannon Patterson

Executive Director of Consumer and Patient Experience

Stamford Health

Stamford, CT

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Shweta Ponnappa

Chief Marketing and Digital Experience Officer

Providence

Renton, WA

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Steve Basilotto

CXO

Froedtert Theda Care Health

Milwaukee, WI

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Steve Bird, MD

Clinician Experience Officer

UMass Memorial Healthcare

Worcester, MA

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Steve Meth

Vice President and Chief Patient Experience Officer

Johns Hopkins Medicine

Baltimore, MD

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Suzy Jaeger

Chief Patient Experience and Access Officer

Children’s Hospital Colorado

Aurora, CO

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Sven Gierlinger

Chief Experience Officer

Northwell Health

New Hyde Park, NY

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T

Tanesha Daniels

Chief Experience Officer

The Loretto Hospital

Chicago, IL

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Terry Hudson-Jinks, DNP, MSN, RN

Chief Experience Officer and Chief Nursing Officer

Tufts Medical Center

Boston, MA

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Tiffany Pankow, MD

Chief of Caregiver Wellness and Patient Experience

HonorHealth

Scottsdale, AZ

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Tracy Saula

Senior Vice President and Chief Product and Experience Officer

Highmark Health

Pittsburgh, PA

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W

Wren Lester, PhD

Chief Experience Officer

ChristianaCare

Newark, DE

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