Ms. Patterson serves as Stamford Health’s executive director of consumer and patient experience, leading the strategy and execution of consumer and patient experience across both Stamford Hospital and Stamford Health Medical Group. She handles patient experience metrics and surveys, and is responsible for implementing best practices as related to patient experience. She heads various people-centered teams, including patient relations, spiritual health and wellbeing, welcome desks, concierge, gift shop, switchboard and the Planetree Certification team. She is also on The Beryl Institute’s patient experience advisory board.
