Ms. Ransco oversees patient experience initiatives for University of Utah Health’s clinicians and staffers, who perform care for 2 million patients annually. The system incorporates feedback from its patient network every year, using it to drive daily planning and strategic operations. Ms. Ransco spearheads the cultural and operational dedication to providing exceptional patient experience by focusing on system education, strategic deployment, and engagement among physicians and employees. In her role as co-founder and editor-in-chief of the “Accelerate Learning Community”, the system’s employee-driven online learning platform, she has successfully cultivated a culture of continuous learning and people-centeredness. Since taking on the role in 2017, Ms. Ransco has skillfully upheld the system’s tradition of growth and innovation by shifting organizational focus from a patient-centric to a people-centered approach, restructuring and growing her department’s capability to translate big data into actionable insights, and modernizing systems infrastructure.
