Ms. Mabry leads Novant Health’s culture of safe, high-quality, compassionate and connected care. She has been a champion of change by effectively uniting people, workflows and technology to drive transformation and implement behavioral interventions. In 2023, Novant Health created an innovative and unique customer service training program designed to engage, educate and inspire team members to deliver remarkable experiences in every interaction with patients, their families, visitors and team members. Ms. Mabry remains at the forefront of the initiative, which commenced with a strategic soft launch focused on teams critical for making a positive first impression, including patient experience, guest relations, spiritual care, public safety and non-clinical team members in medical practices.
