Ms. Hepschmidt has more than 20 years of healthcare leadership experience and has been at the forefront of transforming patient access and engagement, driving large-scale initiatives that redefine the patient experience. She led pivotal projects including the implementation of the ambulatory EHR, the expansion of Penn Medicine’s patient portal to more than 1.5 million users and the scaling of self-service technologies such as online scheduling, waitlist automation and proactive patient communications. As leader of the system’s patient engagement center scheduling operations, she is co-leading a multimillion-dollar, multi-year effort to build a world-class customer service center that enhances online scheduling, optimizes digital communications across the patient journey, and leverages AI to improve access and health outcomes. Penn Medicine faculty have in recent years been awarded the Nobel Prize in Physiology or Medicine, the Breakthrough Prize, the “Lasker-DeBakey Clinical Medical Research Award” from the Lasker Foundation, and numerous other honors in life sciences and clinical care.
