A pioneer in healthcare experience leadership, Mr. Evans serves as chief experience officer for NewYork-Presbyterian Hospital, where he oversees experience strategy across 11 facilities and over 700 ambulatory sites. With prior CXO roles at Boston-based Massachusetts General Hospital and extensive leadership experience at NYP, Mr. Evans has positioned the system as a national model in patient-centered care. He is a frequent national speaker, a published voice in NEJM Catalyst and The Patient Experience Journal, and a regular columnist with over 40 thought leadership pieces to his name. Mr. Evans also holds prominent leadership roles, including co-chair of the Beryl Institute’s patient experience policy forum and commissioner for the American Nurses Credentialing Center Magnet designation. Under his guidance, NYP has consistently ranked as the No. 1 hospital in New York and among the nation’s top hospitals, with recent recognitions from Vizient, the Joint Commission and U.S. News & World Report.
