With more than three decades of healthcare leadership, Dr. Bond brings a wealth of experience in enhancing patient-centered care to his role as chief patient experience officer at Episcopal Health Services. He is charged with advancing a compassionate, high-quality experience for patients and families through organizationwide culture transformation and service excellence practices. Before joining the health system, Dr. Bond held patient experience roles at Arnot Health in Elmira, N.Y., Metro Health System in Cleveland and Springfield, Mass.-based Baystate Health System, improving communication and patient satisfaction in both public and private academic medical settings. He holds a certificate in executive leadership from the American College of Healthcare Executives and is an active member of professional organizations like the Patient Experience Institute, The Beryl Institute and the National Association of Health Services Executives.
