Ms. Bollinger drives systemwide consumer strategy for one of California’s largest integrated healthcare networks, aligning brand, marketing, patient experience and digital access to make care easier to access and navigate for millions of patients. Sutter added 110,000 new patients in 2025, now serving approximately 3.6 million, and continues to improve experience across the system. Digitally engaged patients are now around 62%, with 1.2 million monthly active users on Sutter’s digital patient portal. In 2025, 27.6% of appointments were scheduled online, resulting in 1.2 million more online bookings than the prior year, meeting the top benchmark among Epic organizations nationally and earning national recognition. Her teams also transformed referral navigation, clearing thousands of backlogged referrals and cutting average scheduling time from 14 to 6.8 days, expanding capacity without adding clinicians or physical footprint. Her work demonstrates how disciplined strategy and inclusive leadership can materially improve access and patient experience at scale.
