Since joining UChicago Medicine in 2022, Ms. Mullings-Smith has catalyzed a remarkable improvement in patient experience. She developed and launched a five-year consumer experience transformation strategy that unites patient care, workforce culture and service excellence into one integrated approach. This reorganization created a new consumer experience division, aligning patient and family engagement, human resources and employee engagement to emphasize the interconnectedness of employee and patient satisfaction. With two decades of experience in healthcare operations and patient experience leadership, her efforts have significantly boosted engagement across UChicago Medicine’s workforce. Her leadership continues to drive both employee empowerment and consumer loyalty. She brings past leadership experience from her time at Baltimore-based Johns Hopkins Medicine and Washington, D.C.-based George Washington University Hospital.
