Ms. Coronado, as the primary leader of specialty services and patient experience at NeighborHealth, has transformed the system into a benchmark for accessible, culturally competent care. She launched the office of the patient advocate and a dedicated patient experience department, initiatives that drove an improvement in satisfaction scores and redefined patient engagement within the state’s largest community-based health system. Her leadership of interpreter services, a program that delivers interpretations across more than 65 languages, ensures equitable access to care for all. During a major health center merger, Ms. Coronado maintained service quality and successfully integrated specialty and family medicine offerings, all while enhancing patient satisfaction. Her work has earned NeighborHealth numerous accolades from the U.S. Department of Health and Human Services, Health Resources and Services Administration and The Boston Globe.
