Ms. Saula is Highmark Health’s senior vice president and chief product and experience officer. In her role, she leads teams that develop health insurance products and solutions designed to manage or improve physical, mental and social health, thus optimizing the care experience for both customers and clinicians. Her primary focus is addressing the barriers clinicians face and driving the creation of a transformative digital clinical experience. She is also responsible for identifying the right vendor partners and working with payers, providers, technology innovators and community organizations to co-create innovative solutions. Currently, Ms. Saula is leading a push for the organization to become product-led, which will shift the focus externally to patients, the retail experience, differentiation, responsible risk-taking and an expanded view of outcomes. One of her primary accomplishments includes launching “My Highmark”, a member portal and app integrating care navigation, virtual health, personalized care plans, bill payment, and cost transparency in a single sign-on experience. On the clinical side, Ms. Saula is shifting clinicians towards a single, interoperable experience through a gold carding program for high performing providers, more automated utilization management tools, a new provider portal, a provider resource center, and much more. Thanks in large part to her efforts, Highmark is consistently ranked the No. 1 payer based on clinician net promoter scores in all of its markets.
