Ms. Robbins has elevated patient experience across Baptist Health’s 400-plus points of care by architecting a strategic, measurable framework rooted in collaboration, cultural transformation and service excellence. Her leadership of the tiered performance structure drove systemwide gains, increasing the medical group composite rank and pushing the overall system into the top quartile nationally. Ms. Robbins also authored and deployed a five-year enterprise patient experience strategy that rapidly aligned practices and improved patient outcomes. A U.S. Air Force veteran with more than 25 years of experience in healthcare operations, including her tenure at Press Ganey, she combines tactical insight with servant leadership.
