The Joint Commission: Using Leadership Engagement to Improve Care Has Mixed Results

The Joint Commission has released the results of a study examining the usefulness of leadership engagement with frontline hospital staff as a means through which to improve the quality of patient care.


The intervention, called Leveraging Frontline Expertise, was piloted at an urban Veteran Affairs medical center on the east coast. Researchers tracked the intervention and resulting quality benchmarking measures for 20 months.

Sign up for our FREE E-Weekly for more coverage like this sent to your inbox!

Managers viewed the intervention positively, while staff had mixed feelings, according to the study. Safety climate perceptions deteriorated relative to controls in units in which the intervention was implemented.

According to the study, while care quality improved somewhat, the work is an important stepping stone in examining approaches to hierarchical communication in quality-improvement efforts.  

More Articles on Quality: 

AHA Responds to Leapfrog's Hospital 'Hidden Charges' Calculator

4 Programs to Get Out of Low Hand Hygiene Compliance Ruts

Hand Hygiene Before Gloves: Useful or Waste of Time?

© Copyright ASC COMMUNICATIONS 2017. Interested in LINKING to or REPRINTING this content? View our policies by clicking here.


IC Database-3

Top 40 Articles from the Past 6 Months