Study: Increased Emotional Intelligence in Physicians May Raise Patient Satisfaction

Emotional intelligence training positively influences patient satisfaction, according to a study published in JAMA Otolaryngology.

Researchers conducted a longitudinal, cohort study of physician residents and faculty in an emotional intelligence training program at the department of otolaryngology in the University of Kansas Medical Center in Kansas City. The program included three levels of interventions — four years of repeated EI assessment, seven years of highly interactive EI training with high-risk/high-stress simulations and ongoing modeling and mentoring of EI skills by faculty.

According to the study, 97 percent of program participants reported that they enjoyed the programs, and 98 percent reported that they have or could have applied what they learned. The training program increased the emotional intelligence quotient of the program participants, and this corresponded with an increase in patient satisfaction scores. Patients completed the Press Ganey Patient Satisfaction Survey over the course of the program, and percentile rank patient satisfaction scores before EI training ranged from 85 percent to 90 percent. After training, patient satisfaction scores ranged from 92 percent to 99 percent.

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