Judy Faulkner, founder and CEO of Epic Systems, shares her advice, insights, personal philosophies and stories across a range of topics in a series of blog posts — all shaped by her decades of experience.
Here are some highlights, as reported by Becker’s:
Editor’s note: This article was updated Oct. 23.
- Epic founder and CEO Judy Faulkner encourages both her employees and customers to follow a simple guiding principle: “Have fun and learn a lot.” In a Sept. 8 blog post, she shared that at Epic’s booth during the HIMSS health IT conference, she reminds staff to enjoy themselves, connect with customers, and explore the event — including visiting other booths to see what’s happening across the industry.
- Epic initially focused on the ambulatory EHR market, where there was less competition, after starting with both inpatient and outpatient systems. Five years later, despite industry experts advising against it, CEO Judy Faulkner led the company back into inpatient EHRs, confident in Epic’s prior experience and long-term vision.
- Epic CEO Judy Faulkner said she likens her relationships with health system customers to how she treated her children — telling each one they’re the best. She said Epic loves and values every customer equally, a mindset reflected in the company’s continued growth and dominance in the hospital EHR market.
- Ms. Faulkner said she gives employees individual offices — a move she said “pays back in spades in productivity.”
- In a March 3 blog post, Ms. Faulkner described a cost-cutting initiative for Epic customers: the Good Maintenance Discount, since renamed Honor Roll. The program encourages customers to follow practices such as training users, quickly installing upgrades and ensuring hardware runs efficiently.
- In a Feb. 3 blog post, Ms. Faulkner said she uses “orthogonal thinking” to determine what customers need from Epic software. “For example — they needed (and have been getting) telemedicine, patient acuity, case management, and much more,” she wrote. “And then there are things we create that our customers never asked us for — MyChart patient portal and Care Everywhere interoperability, for example — it was just us deciding to do those things.”
