Epic founder and CEO Judy Faulkner compares her health system customers to her children.
“When my children were young, they would sometimes ask me, ‘Who do you love best?’” she recalled in a July 7 blog post. “The answer was always, ‘You!’ They liked that answer.”
Her children even accepted it as they grew older and realized she said the same thing to their siblings, Ms. Faulkner wrote.
“Sometimes our health system customers want to be our best customer — and that, of course, is wonderful!” she wrote. “We love them all. Each is the best. Large or small. Community or academic or rural. Each is our best customer.”
That love has been reciprocated, as Epic has continued to grow its hospital market share lead among EHR vendors.
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