Epic founder and CEO Judy Faulkner gives her employees the same message she delivers to her customers (and gave her kids): “Have fun and learn a lot.”
At Epic’s booth at the annual HIMSS health IT conference, she instructs staff: “Have fun. Enjoy being with your customer. See the other booths, say hello, and get a sense of what’s going on in the industry,” she recalled in a Sept. 8 blog post.
Ms. Faulkner remembered what an employee told her after attending a preconference meeting for a vendor partner: “He said that the other vendor’s staff were told, ‘You have all the right hardware. You have all the right software. You have all the right marketing materials. It’s your fault if you don’t sell, sell, sell.’
“I thought, ‘What a difference.’ We were saying, ‘Have fun and learn.’ And they were saying, ‘Sell, sell, sell.'”
At her executive address at Epic’s yearly Users Group Meeting, she also typically ends with the words: “Have fun and learn a lot.”
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