Patient Experience

A Los Angeles area hospital operated by Ontario, Calif.-based Prime Healthcare is under investigation after the death of a woman in its care amid allegations of neglect, according to a March 3 report in The Guardian.

Healthcare experiences defined by long wait times, rushed visits with overworked clinicians and high bills are disillusioning U.S. patients, TIME reported Feb. 27. 

A majority of Americans are still uneasy about artificial intelligence being used in their own medical care, a Feb. 22 report from Pew Research Center found. 

Nearly half of provider group executives cite quality of scheduling as the most important factor for patient experience in a recent survey; optimizing patient communication will pay big dividends in 2023.

Hamilton, Ontario-based McMaster University and Nashville, Tenn.-based Vanderbilt University researchers found changing the tune of hospital medical devices can improve patient and clinician experience.

Consumers today expect basic mobile patient engagement tools from the healthcare system.

Press Ganey named five recipients of its 2023 human experience achievement awards Feb. 8. 

Overcrowding in hospital emergency departments leads to low patient satisfaction which, in turn, becomes a financial punch in the gut for clinicians, as compensation incentive plans are tied directly to satisfaction scores.

A recent survey from IT company Accenture found that more patients are switching healthcare providers than in previous years, and it identified four attributes patients look for in a provider.

Roughly half of patients are able to correctly remember post-discharge treatment plans and diagnosis details, even though 90 percent of patients say they feel confident in their knowledge of this upon discharge, a study published by The Joint Commission found.