Patient Experience

In rural areas, where hospitals are shuttering or are no longer offering care such as labor and delivery, patients have no choice but to travel for healthcare. However, in and around big cities, the situation is the opposite: competition between…

This live episode from the Becker’s Hospital Review 13th Annual Meeting in Chicago features Lara Klick, Vice President and Patient Experience Officer at Tampa General Hospital. Here, she discusses her career, what healthcare leaders need to be successful, her experience…

Dr. Maan Fares, Meghan Agnew, and Heather Crowell are all discussing ways to bring humanity to revenue cycle management. Heather Crowell is the Senior Vice President of National Accounts at Rev Spring and has worked in revenue cycle management for…

This is a conversation about patient experience in the bottom line programs and strategies that add value. The panelists are Dr. RCI Gar, Dr. Jim Krak, Brian Carlson, and Carrie Officer. They each provide brief introductions of themselves and their…

The culture of each organization has improved the patient experience in different ways. Athena Minor, from Ohio County Healthcare, changed their vision statement to "Outstanding Care Here," which includes taking care of coworkers and community partners. Lara Klick from Tampa…

This live episode from the Becker’s Hospital Review 13th Annual Meeting in Chicago features Lara Klick, Vice President and Patient Experience Officer at Tampa General Hospital. Here, she discusses her career, what healthcare leaders need to be successful, her experience…

Jackson-based University of Mississippi Medical Center has had its application to serve as a state burn center approved, but an April 12 Mississippi Today report claims its physicians are not currently certified under basic burn care standards.

Healthcare consumerism has been a topic of conversation for a decade now and has accelerated due to Covid. We need to rebuild trust and credibility with patients, look at them as individuals rather than just "consumers" and be faster and…

If healthcare C-suite leaders review patient survey metrics and there are no clinicians around to hear the details, did it really happen? 

In this episode, we are joined by a panel of chief experience, innovation and technology executives to learn how they're addressing patient experience head-on with engagement and where they're seeing success. This episode is sponsored by Nuance.