Patient Experience

NRC Health has identified 12 health systems, hospitals and medical groups that go above and beyond to provide excellence in patient experience, the healthcare data firm said Aug. 8.

Numerous HCAHPS changes are set to take effect Jan. 1, aiming to modernize the survey and increase patient response rates. 

When we talk about patient experience, we often speak about our work to make our organizations more "patient- and family-centered." This reflects the reality of real structural and cultural barriers that inhibit our ability to put the patient at the…

NRC Health has identified 100 top-performing hospitals through its annual healthcare consumer-perception survey, the healthcare data firm said Aug. 8.

Healthcare organizations are experiencing lower levels of trust by patients, partly as a result of misaligned communications during the COVID-19 pandemic. Many healthcare leaders see the critical, timely need to regain that trust.

Community health providers play a crucial role in our society, providing quality healthcare that is inclusive and accessible to the communities they serve. To best meet their mission, they need a seamless business infrastructure that allows them to focus on…

With few exceptions, having to go to the hospital is not at the top of any individual's to-do list. However, long after the pain is gone and sutures have healed, patients remember how they were treated.

Some U.S. hospitals are embracing the idea of RV living for patients, families and staff members, providing on-site parking spaces and hookups for the vehicles, CBS News reported July 26.

The Ottawa Hospital and the Canadian Personalized Healthcare Innovation Network (CPHIN) are working together to build a health system that leverages data to empower collaboration and learning in support of delivering high-quality care at lower costs, while promoting the health…

Use of comprehensive patient data in healthcare brings with it opportunities to transform clinical care. Nowhere is the potential greater than in precision medicine— which is using genomics to make medicine more precise and changing how care is delivered.