Patient Experience

Customer dissatisfaction is higher in healthcare than in other industries, according to a Harris Interactive survey.

Regional Hospital of Jackson (Tenn.) is offering a new program to support patient-centered care and improve patient satisfaction, according to a Jackson Sun report.

Cathy Barr, MBA, RN, is the senior vice president of community services of St. Paul, Minn.-based HealthEast Care System and president of the system's Bethesda Hospital, also in St. Paul.

"I've never heard of that hospital before."These are words no CEO ever wants to hear about his or her hospital, especially as pressure mounts to reduce costs, and hospitals may not have as many marketing or public relations funds as…

Hospitals underutilize tools to reduce boarding, which results in crowded emergency departments and subpar patient care, according to an analysis in Health Affairs.

Medicare beneficiaries age 65 and older are more satisfied with their coverage, have better access to care and are less likely to experience problems paying medical bills compared to working-age adults with private insurance, according to a recent Commonwealth Fund…

Joseph Scott serves as president and CEO of LibertyHealth System in Jersey City, N.J. He was appointed in November 2007. As president and CEO, Mr. Scott oversees Jersey City (N.J.) Medical Center.

Patients are more engaged today in their healthcare than ever before. As information becomes more easily accessible through advances in health IT and policies that encourage transparency, patients no longer simply go to the hospital closest to them. By improving…

An aging population, economic trends, public pressure and reform legislation are driving hospitals to be more transparent and engaged in population health. Hospital leaders are being forced to develop and implement strategies that enhance the patient experience while maintaining low…

Physicians play a large role in patient satisfaction. For example, anesthesiologists can affect patients' satisfaction by overseeing preoperative preparation, ensuring the patient understands the process for the day of surgery and managing postoperative pain, according to Robert Stiefel, MD, and…