Patient Experience

They don't teach empathy in medical school. A physician's bedside manner evolves through experience and is inspired by one's personal ability — and desire — to read a patient's emotional cues. Some have a knack for it; others focus on…

The University of Maryland Medical System in Baltimore offers wide-tooth combs, hair bonnets and honey hemp conditioner in an effort to better serve all patients, The Washington Post reported May 7.

Essentia Health is leaning into technology to enhance the patient experience at the upgraded St. Mary's Medical Center in Duluth, Minn. 

This episode features Dr. Teri Caulin-Glaser, Senior Vice President & Chief Clinical Officer OhioHealth Health System. Here, she discusses what her top 4 current core focuses are, technologies she is excited about that will help ease the burden on providers…

Three dogs have been promoted to chief comfort officers at Inova Loudoun (Va.) Hospital, ABC affiliate WJLA reported April 27.

Recently, CMS announced a proposed set of changes to the HCAHPS survey program. The proposed changes are open for comment through early June of this year. They've been a long time coming. I believe they are not only welcome, but…

Artificial intelligence is paving the way for patients with conditions that hinder their ability to speak to reclaim their voices, The Washington Post reported April 20.

As healthcare enters a new era of patient expectation and care delivery—one driven by demand for digital offerings and ease of access—provider groups and health systems alike are facing a pivot point. They can no longer afford to operate under…

Alabama Gov. Kay Ivey signed legislation into law April 18 that prohibits healthcare facilities in the state from restricting in-person visitation to patients.

Donations from patients and families are helping support three patient care projects at Statesville, N.C.-based Iredell Health System.