Patient Experience

Patient experience scores across the U.S. worsened for the second year in a row, though contributing factors may be improving, according to data from The Leapfrog Group's fall safety grades. 

This episode features Lisa E. Griffin, Vice President of Consumer Experience and Clinical Access at University Hospitals Clinical Network. Here, she discusses her background & responsibilities in her current role, the importance of building credibility as an organization, the work…

James Lindgren, Executive Director of Revenue Cycle Systems Optimization at University of Miami Health joins the podcast to discuss his background, the importance for health organizations to put the patient first, opportunities & headwinds he’s currently keeping his eye on,…

An American Hospital Association survey found 89% of patients were satisfied with their recent experience at hospital systems.

When we think about improving the patient experience, we often think about proven best practices such as nurse leader rounding or post-discharge phone calls. These practices standardize and enhance communication in ways that improve patient perceptions and support better outcomes.…

Patients and employees at Boise, Idaho-based St. Luke's Health System reported receiving a flood of text alerts from the system Oct. 18. 

Patients today want healthcare encounters to mirror the experiences they have in other sectors, like retail or e-commerce. They are looking for and expect ease, convenience, consistency and transparency. For many reasons, however, hospitals and health systems often find it…

Hospitals should look at patient discharges as a primary place to improve patient experience, Fred Pelzman, MD, medical director of New York City-based Weill Cornell Internal Medicine Associates, said in an opinion piece published Oct. 2 in Medpage Today.

Saint Peter's University Hospital in New Brunswick, N.J., recently launched TeamBirth, a national model that works to improve provider-patient communication in labor and delivery departments. 

Together we are on a mission to revolutionize medicine through gene and cell therapy. The innovations developed by Mass General Brigham researchers and clinicians are helping create a brighter tomorrow.